Automated SMS sending — SMSAPI and SMSEagle
Business system integrations with SMSAPI and SMSEagle that trigger messages from events, deadlines and case statuses.
Problem
Reminders and notifications required separate handling outside the main application. Copying numbers and message content made it difficult to track deadlines and previous sends.
Solution
Implemented SMSAPI and SMSEagle integrations connected messaging to business applications. The system sends the recipient number and message to the selected service or gateway and links the sending record to the relevant case. Depending on the process, an event, status change or schedule can trigger a message.
Use cases and sending control
The mechanism can support reminders, submission confirmations, status notifications and staff alerts. Sending rules should account for operation history, duplicate prevention and errors. Gateway acceptance must be distinguished from delivery; available statuses depend on the integration.
Result
SMS sending becomes part of case handling, with messages triggered from the system and a communication history available to staff.
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